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Service Delivery Intelligence Module
Impending Bottleneck in Hong Kong IT Team, team throughput predicted to slow down by 40%
1. Incident response time predicted to be 3 days above accepted SLA and Lead Time for tasks assigned to HK team predicted to increase 60%
1. Re-Route part of P1 CRs and Tasks to the San Francisco team so as not to impact P1 CRs and Tasks lead time
Java team 2 is 2 days ahead of sprint, 75% capacity used will soon be available
$10K of ROI impact per day if Java Team 2 is 75% idle
Reassign selected stories that are behind schedule from Java Team 1 to Java Team 2
QA Team assigned to Pegasus project will be soon in under capacity. Current predicted delay for task completion: 1 month
Pegasus Project is a P1 project with an overall budget of $100M. 1 month delay will lead to an exceed of project budget by $3M
Assign all available QA resources from other project to Pegasus QA team; Consider adding 10 additional external QA resources.
In Q3, NYC Python team has been consistently ahead of schedule by an average of 25% on all their tasks.
Q3 cost saving realised $27M.
Consider promoting the NYC team leader to oversee the HK Python Team which was consistently behind schedule in Q3 by 33%