AGILE @SCALE DELIVERY INTELLIGENCE MODULE

    DeepCoding’s Service Delivery Intelligence Module Uses advanced data science algorithms to analyze how your service delivery organization performs to provide you with impactful actionable insights. It sits on top of your existing service delivery management tools including:

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    Increase Development Velocity

    DeepCoding provides actionable insights about issues impacting the velocity of the delivery teams from inception to delivery (lead time), and from processing start to delivery (cycle time).

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    Automatically Identify Bottlenecks

    DeepCoding’s advanced process mining algorithms identify bottlenecks, inefficiencies and abnormal delays with actionable insights to relieve pressure.

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    Automatic Team Workload Visibility

    DeepCoding’s advanced algorithms compute team loads to provide actionable insights about capacity utilization and stability, immediately and over time.

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    Improve Reporting and Duration Estimation

    DeepCoding monitors the relative reliability and accountability of individual reporting in Jira, and task-effort estimation accuracy. This dramatically improves delivery team reporting reliability to provide management with a better, more accurate status view.

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    Ensure Agile Adoption

    DeepCoding detects the adoption of agile practices in your delivery organisation by monitoring and analyzing sprint consistency, frequency and duration.

    SERVICE & CHANGE DELIVERY INTELLIGENCE MODULE

    DeepCoding’s Service Delivery Intelligence Module Uses advanced data science algorithms to analyze how your service delivery organization performs to provide you with impactful actionable insights. It sits on top of your existing service delivery management tools including:

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    Automatically Detect Problems

    DeepCoding’s NLP-based AI engine automatically groups similar incidents based on the free text data contained in ITSM tickets, such as incident descriptions and resolution notes, to act on problems that only AI can detect.

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    Remove Inefficient Workflows

    DeepCoding uses advanced business process mining to spot inefficient patterns of behaviour with surgical precision, such as ping pong, reworks, pending abuse, and poor workload allocation.

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    Reduce Ticket Costs

    DeepCoding identifies opportunities to resolve tickets at the service desk or desk-side support level, helping you prevent costly transfers and save time.

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    Team Efficiencies

    DeepCoding automatically scores service delivery reps on their expertise and identifies their strengths and weaknesses, highlighting training opportunities.

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    Unprecedented Accountability and Visibility

    DeepCoding’s advanced analytics engine identifies and helps you consistently replicate effective behaviour among your top performers, so that you can streamline your incident management processes.