IT Intelligence for Crisis Management
Rapidly Pinpoint Problems Affecting Business Continuity
Actionable insights that help you to optimally leverage resources & processes, resolve issues at their source and control support overload.
DeepCoding integrates with your delivery management systems to flatten crisis curves, allowing your IT organization to handle the load
Top Problems Identiﬁed
•What is causing most support request incidents?
•What were the most eﬀective solutions?
•How can I proactively solve this problem to signiﬁcantly reduce the number of tickets
Process Efficiencies Alerts & Opportunities
•What inefficiencies are impacting MMTR (main time to recover) and response lead time?
•Which teams and issues are impacting our SLA?
Availability Alerts & Opportunities
•Which teams represent a single point of failure?
•Who is overloaded and under-utilized?
•Where and how can bottlenecks be relieved?
•What new problems are escalating?
•What new situations are causing support congestion?
Already integrated with
Immediate start. Immediate results.
DeepCoding is designed around an enterprise-grade cloud to meet and exceed stringent requirements for data sovereignty, availability and performance support for Global 2000 enterprise customers. Our robust and modern cloud architecture offers a high-productivity SaaS environment, scalability and reliability.
The DeepCoding intelligent cognitive engine uses your historical data to perform its initial training within hours. This provides immediate insights that empower your IT organization to handle the crisis overload. Since our system requires no integration or installation, we can get you started immediately.
DeepCoding is a single integrated Delivery Intelligence Platform with immediate benefits, especially during crises situations like Covid-19
With the onset of the COVID-19 pandemic, the sudden shift to working from home has, without warning, created new operational and security challenges for the CIOs of large enterprises. With DeepCoding, CIOs gain immediate visibility across all their IT Delivery Organization from BUILD to RUN, ensuring business continuity. DeepCoding leverages the existing deep-data located in IT delivery management tools such as Jira and ServiceNow to provide CIOs with the unique intelligence they need to rapidly identify the source of issues affecting their systems, support and users. To prevent your IT organisation from drowning in an avalanche of support tickets, our Service Delivery Intelligence module identifies problems at the source and suggests effective solutions. These insights are essential when your organisation’s survival and success depends on business continuity.