Drive organizational digital transformation with Autonomous ITSM optimization

People Intelligence

Process Performance

Tool Optimization

Run IT like a boss.
Boost your ITSM organization by leveraging your internal ITSM data

Boost your ITSM organization by leveraging your internal ITSM data

People Intelligence

Process Performance

Tool Optimization

Run IT like a boss.

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DeepCoding’s mission is to empower enterprise IT leaders with smart and autonomous technology that augments and automates existing workflows and optimizes their ITSM operations, turning it into a core digital transformation engine for the organization.

DeepCoding™ allows ITSM leaders to perform a quantum leap in the efficiency, productivity and performance of their People, Process and Tools, by harnesing the power of AI to effectively leverage their ITSM data, in a ‘virtuous circle’ of Continual improvement.

Love your ITSM tools?

Keep 'em!

DeepCoding’s Autonomous ITSM optimization platform works on top of existing ITSM tools, providing you with AI-powered optimization without changing any of your tools, processes, or methodologies

DeepCoding's Benefits

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Shift Left by Increasing FLR

Shift left by autonomously optimizing ticket handling using DeepCoding’s NLP clustering and smart labeling to intercept and route tickets for the fastest resolution.

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Reduce Ticket Volumes

Discover optimization opportunities in automation, operations, technologies, and people with actionable insights generated by DeepCoding’s advanced ITSM data mining algorithms.

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Improve Agent Utilization

Maximize agent utilization and ticket resolution efficiency by ensuring tickets are always assigned to the best agent/ team taking into consideration many parameters such as skillset, load, availability, cost, and more.

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Reduce MTTI & MTTR

Identify and resolve problems faster with DeepCoding’s real-time anomaly detection and proactive identification features. Empower your frontline reps with an accurate and updated knowledge base for enhanced user productivity and faster resolution times.

Optimize Costs and ROI

Reduce the costs of running your ITSM operation with continuous data-driven intelligence, optimized ticket allocation, increased team capacity and efficiency, automation, and more.

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Get 360° Visibility

Drive accountability by uncovering your weaknesses and strengths, and make proactive, well-informed decisions on ITSM workflows with DeepCoding’s intuitive reporting interface, providing end-to-end and holistic visibility into your ITSM operations.

Reduce Ticket Costs

DeepCoding identifies opportunities to resolve tickets automatically at the service desk or desk-side support level, helping you prevent costly transfers and save time

Automatically Detect Problems

DeepCoding’s NLP-based AI engine automatically groups similar tickets based on the free text data contained in service tickets, such as ticket descriptions and resolution notes, which lets you act on problems that only AI can detect

Get Rid of Inefficient Workflows

DeepCoding uses advanced business process mining to spot inefficient patterns of behavior with surgical precision, such as ping pong, rework, pending abuse, and poor workload allocation

Do More with The Same Team

DeepCoding automatically scores service delivery reps on their expertise and identifies their strengths and weaknesses, highlighting training opportunities

Improve the CSAT and E-NPS scoring

DeepCoding’s can help identify groups or service types that are leading to high or low satisfactions among your internal customers, including sentiment analysis or clustering free text feedback from the feedback forms

Powerful Search

DeepCoding runs advanced data mining algorithms on historical data to build clusters of past tickets, and identifies Key Performance Indicators such as top-performing reps or groups, and median ticket costs

Reduce Ticket Costs

DeepCoding identifies opportunities to resolve tickets automatically at the service desk or desk-side support level, helping you prevent costly transfers and save time

Automatically Detect Problems

DeepCoding’s NLP-based AI engine automatically groups similar tickets based on the free text data contained in service tickets, such as ticket descriptions and resolution notes, which lets you act on problems that only AI can detect

Get Rid of Inefficient Workflows

DeepCoding uses advanced business process mining to spot inefficient patterns of behavior with surgical precision, such as ping pong, rework, pending abuse, and poor workload allocation

Do More with The Same Team

DeepCoding automatically scores service delivery reps on their expertise and identifies their strengths and weaknesses, highlighting training opportunities

Improve the CSAT and E-NPS scoring

DeepCoding’s can help identify groups or service types that are leading to high or low satisfactions among your internal customers, including sentiment analysis or clustering free text feedback from the feedback forms

Powerful Search

DeepCoding runs advanced data mining algorithms on historical data to build clusters of past tickets, and identifies Key Performance Indicators such as top-performing reps or groups, and median ticket costs

People Intelligence

Smart HR & Team Management

Optimize your HR management activities with DeepCooding’s automated skill-set mapping capabilities. DeepCoding accumulates knowledge from the vast stream of IT service desk interactions, and identifies employees’ strengths and weaknesses so that you can create more effective training activities and unlock the true potential of each employee. Monitor the availability of every agent and team to proactively identify capacity limitations and bottlenecks that could impact performance, and optimize allocation based on availability, skills, and experience for maximum productivity.

Centralized Knowledge Retention & Management

Capture and retain knowledge across organization teams with DeepCoding’s knowledge base, which reads, analyzes, and stores all associated knowledge documentation for every ticket ever created. DeepCoding keeps your organization’s knowledge evergreen by systematically capturing, cataloging, and re-using years of combined agent experience, knowledge, and expertise so that knowledge is never lost. Ensure all team members have access to the knowledge they need when they need it, without relying on specific employees that may not be available.

Process Performance

SLA/OLA Breach Prediction

Get automatic alerts when DeepCoding’s predictive intelligence engine identifies tickets subject to a potential SLA/OLA breach in order to route the ticket to the most qualified team and avoid the breach.

Automatic Problem Detection

Reduce IT workload while increasing customer satisfaction by preemptively preventing tickets from happening altogether. DeepCoding advanced AI data mining algorithms,  identify emerging and recurring issues in real-time. When tickets do occur, DeepCoding takes it a step further and provides agents with probable solutions to tickets based on historical data.

Real-Time KPI Monitoring & Alerts

Monitor and manage issues before they escalate and impact the entire organization. Discover the true state of ticket complexity and the potential impact on your business, and get real-time alerts when something affects one of the main organisation KPIs.

Tool Optimization

Autonomous Ticket Routing & Load Balancing

Autonomously route tickets between teams and individuals in real-time taking into consideration multiple parameters such as skillset, load, availability, cost, etc…leading to faster resolutions, maximum efficiency, and optimal ITSM operations. This can be achieved thanks to the DeepCoding’s continuous learning of your ITSM environment.

Ticket Quality Management

Get ticket quality scores and specific recommendations for improvement based on DeepCoding’s NLP algorithms that measure structured and unstructured data in tickets and automatically grade ticket quality and identify optimization opportunities.

Ticket Categorization

Improve ticket categorization accuracy and efficiency with DeepCoding’s smart clustering NLP engine that automatically categorizes tickets based on data from the tickets and insights from historical data analysis.

A Platform Secured By Design

Authentication

Authentication

Embedded multi-factor authentication and federated authentication available

Access Control

Access Control

Role based access control model and granular privilege on all objects & actions

Data Encryption

Data Encryption

All data encrypted always, end-to-end and encryption keys managed automatically

Validation

Validation

Certified against enterprise-class requirements (ISO 27001 & GDPR)

DeepCoding is a Member of the Forbes Technology Council