Boost your ITSM organization by leveraging your internal ITSM data

People Intelligence

Process Performance

Tool Optimization

Run IT like a boss.
Boost your ITSM organization by leveraging your internal ITSM data

Boost your ITSM organization by leveraging your internal ITSM data

People Intelligence

Process Performance

Tool Optimization

Run IT like a boss.

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DeepCoding™ allows ITSM leaders to perform a quantum leap in the efficiency, productivity and performance of their People, Process and Tools, by harnesing the power of AI to effectively leverage their ITSM data, in a ‘virtuous circle’ of Continual improvement.

DeepCoding™ allows ITSM leaders to perform a quantum leap in the efficiency, productivity and performance of their People, Process and Tools, by harnesing the power of AI to effectively leverage their ITSM data, in a ‘virtuous circle’ of Continual improvement.

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Reduce Ticket Costs

DeepCoding identifies opportunities to resolve tickets automatically at the service desk or desk-side support level, helping you prevent costly transfers and save time

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Automatically Detect Problems

DeepCoding’s NLP-based AI engine automatically groups similar tickets based on the free text data contained in service tickets, such as ticket descriptions and resolution notes, which lets you act on problems that only AI can detect

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Get Rid of Inefficient Workflows

DeepCoding uses advanced business process mining to spot inefficient patterns of behavior with surgical precision, such as ping pong, rework, pending abuse, and poor workload allocation

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Do More with The Same Team

DeepCoding automatically scores service delivery reps on their expertise and identifies their strengths and weaknesses, highlighting training opportunities

Improve the CSAT and E-NPS scoring

DeepCoding’s can help identify groups or service types that are leading to high or low satisfactions among your internal customers, including sentiment analysis or clustering free text feedback from the feedback forms

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Powerful Search

DeepCoding runs advanced data mining algorithms on historical data to build clusters of past tickets, and identifies Key Performance Indicators such as top-performing reps or groups, and median ticket costs

Reduce Ticket Costs

DeepCoding identifies opportunities to resolve tickets automatically at the service desk or desk-side support level, helping you prevent costly transfers and save time

Automatically Detect Problems

DeepCoding’s NLP-based AI engine automatically groups similar tickets based on the free text data contained in service tickets, such as ticket descriptions and resolution notes, which lets you act on problems that only AI can detect

Get Rid of Inefficient Workflows

DeepCoding uses advanced business process mining to spot inefficient patterns of behavior with surgical precision, such as ping pong, rework, pending abuse, and poor workload allocation

Do More with The Same Team

DeepCoding automatically scores service delivery reps on their expertise and identifies their strengths and weaknesses, highlighting training opportunities

Improve the CSAT and E-NPS scoring

DeepCoding’s can help identify groups or service types that are leading to high or low satisfactions among your internal customers, including sentiment analysis or clustering free text feedback from the feedback forms

Powerful Search

DeepCoding runs advanced data mining algorithms on historical data to build clusters of past tickets, and identifies Key Performance Indicators such as top-performing reps or groups, and median ticket costs

Reduce Ticket Costs

DeepCoding identifies opportunities to resolve tickets automatically at the service desk or desk-side support level, helping you prevent costly transfers and save time

Automatically Detect Problems

DeepCoding’s NLP-based AI engine automatically groups similar tickets based on the free text data contained in service tickets, such as ticket descriptions and resolution notes, which lets you act on problems that only AI can detect

Get Rid of Inefficient Workflows

DeepCoding uses advanced business process mining to spot inefficient patterns of behavior with surgical precision, such as ping pong, rework, pending abuse, and poor workload allocation

Do More with The Same Team

DeepCoding automatically scores service delivery reps on their expertise and identifies their strengths and weaknesses, highlighting training opportunities

Improve the CSAT and E-NPS scoring

DeepCoding’s can help identify groups or service types that are leading to high or low satisfactions among your internal customers, including sentiment analysis or clustering free text feedback from the feedback forms

Powerful Search

DeepCoding runs advanced data mining algorithms on historical data to build clusters of past tickets, and identifies Key Performance Indicators such as top-performing reps or groups, and median ticket costs

People Intelligence

Drive Unprecedented Accountability and Visibility

Identify both top & under performers across all locations and skill sets to optimize staffing, ticket routing, and operational efficiency

Replicate Effective Behaviors

Identify and disseminate effective behaviors and best practices to improve overall performance and optimize the customer experience journey

Intelligently Manage Human Resources

Automatic skill set mapping identifies subject matter experts, training oppotunities, eliminates costly bottlenecks, and intelligently routes tickets

Increase Knowledge Dissemination

Automatic knowledge capture and maintenance facilitates knowledge sharing throughout the organization, and captures and retains tribal knowledge in record time

Process Performance

Eliminate Inefficient Workflows

Pinpoint inefficient patterns (unnecessary ticket hops, rework, “pending” & other aux code abuse, and unbalanced workload allocation)

Detect Problems Automatically

Identify emerging and recurring problems in real-time by mining unstructured data, independently of ticket categorization – which tends to be imprecise at best

Reduce Total Cost of Ownership

Identify opportunities to shift-left, improve channel mix, reduce ticket volumes, and optimize the end-to-end support model

Drive Self Service & Automation

Identify self-service and automation opportunities for high velocity ticket types

Tool Optimization

Consolidate Data Logically

Connect disparate data sets in existing technology silos to supercharge problem management and root-cause-analysis

Route Tickets Intelligenty

Leverage intelligent process automation to intelligently route tickets within complex ITSM environments based on multiple parameters such as capacity, skill sets, cost of resolution, customer sentiment, SLAs, time zones, etc…

Monitor & Predict Performance in Real-time

Proactively identify emerging problems and immediately notify problem managers of anomalies in the IT environment

Automatically Control Ticket Quality & KM

Effortlessly interpret context and nuance that lies in the depths of unstructured ticket data and maintain an evergreen knowledge base of experience and expertise

A Platform Secured By Design

Authentication

Authentication

Embedded multi-factor authentication and federated authentication available

Access Control

Access Control

Role based access control model and granular privilege on all objects & actions

Data Encryption

Data Encryption

All data encrypted always, end-to-end and encryption keys managed automatically

Validation

Validation

Certified against enterprise-class requirements (ISO 27001 & GDPR)

How much could you save with DeepCoding?